Zoom recognized as a Top Provider in the Metrigy 2025 MetriStar Awards for CCaaS platforms

Today, Zoom announced that it has been recognized as a Top Provider in the Metrigy 2025 MetriStar Awards for Contact Center-as-a-Service (CCaaS) platforms. Zoom was one of only six vendors to earn this distinction out of 19 providers evaluated.

The MetriStar Award is based on quantitative business success metrics and customer sentiment ratings, and Zoom Contact Center received above-average performance in three out of four key areas. These include first contact resolution, customer satisfaction, and agent attrition, as well as a customer sentiment score above the industry average of 8.05 out of 10.

“Zoom Contact Center was built to simplify contact center operations, modernize customer experiences, and equip agents with the AI native tools they need to succeed,” said Chris Morrissey, general manager, Zoom Customer Experience. “Being named a Top Provider by Metrigy is a meaningful endorsement that validates how Zoom is helping our customers deliver a better customer experience.”

Zoom believes that its leadership in AI-first contact center innovation continues to resonate with organizations seeking flexible, intuitive, and data-driven customer experience platforms. Zoom Contact Center’s integration with the rest of the Zoom CX suite, including Zoom Virtual Agent, AI Expert Assist, Quality Management, and Workforce Engagement Management, helps drive faster resolution, reduce churn, and elevate team performance.

To learn more about Zoom CX or access the Metrigy 2025 MetriStar Awards report, click here.

About Zoom CX

Customer experience is the new competitive advantage, and Zoom CX is redefining how organizations connect, engage, and thrive in the AI era. More than a contact center solution, Zoom CX unifies teams, eliminates silos, and enables seamless, AI-first interactions across every channel. Built on Zoom’s trusted, scalable infrastructure, it ensures businesses can deliver effortless, high-impact customer experiences with the reliability and performance they expect. Zoom CX enhances efficiency, strengthens customer relationships, and drives long-term growth — all while delivering service that feels effortless, personal, and human.

About Zoom

Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.