Zoom recognized as Customers’ Choice in Gartner® Peer Insights™ “Voice of the Customer” report for Unified Communications as a Service

Today, Zoom announced its recognition as Customers’ Choice in the 2025 Gartner® Peer Insights™ “Voice of the Customer” report for Unified Communications as a Service (UCaaS).

According to Gartner, vendors recognized as Customers’ Choice meet or exceed the market average for Overall Experience and User Interest and Adoption. Zoom believes this recognition highlights the company’s commitment to delivering an AI-first open work platform with Zoom Workplace and Zoom Phone, helping users get more done, do their best work, and strengthen relationships.   

Zoom Workplace brings together communications, scheduling, productivity, workspace management, employee engagement, and agentic AI capabilities into one intuitive experience. It’s designed not just to support hybrid work, but to advance it. Zoom Phone offers businesses simplicity and modern functionality, empowering dynamic workstyles and hybrid teams. Available as an add-on for existing paid Zoom customers, it supports inbound and outbound calling, enabling enterprises to replace legacy private branch exchange (PBX) systems and consolidate communication needs onto a single AI-first platform in Zoom Workplace. Zoom feels its placement in the upper-right quadrant of this report highlights its position as a trusted and preferred provider in the UCaaS market.

To view Zoom Workplace reviews, visit the Gartner® Peer Insights™ website. To visit the Zoom Phone reviews, visit the Gartner Peer Insights website. For more information on Zoom Workplace and Zoom Phone, visit the Zoom website.

Disclaimers:

Gartner, Inc. Voice of the Customer for UCaaS. Peer Contributors. 26 June 2025.

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